Assertive communication at work definition and examples

Communication in the company is present from the moment a candidate begins a selection process in that entity. Assertive communication is that which not only values ​​constructive words, but also the tone of the message to Create a friendly organizational climate that takes care of the people who are part of that place.

In the field of business there is not only a face -to -face interaction, but also an exchange of information through written communication. Therefore, assertiveness is the necessary ingredient in both planes of dialogue. In this article we reflect on Psychology-online we reflect on the "Assertive communication at work: definition and exampleS ".

1. What is assertive communication at work
2. 4 LABOR ASERTIVE COMMUNICATION TECHNIQUES
3. 6 tips to practice assertive communication at work

What is assertive communication at work

This form of interaction is born from an attitude of respect for oneself and the other. The message is expressed from the self, that is, the dialogue is not taken to the reproach plane or the personal attack. Therefore, it is also essential to maintain objectivity through the description of the facts.

The human being is impossible not to communicate. When a person joins a new job, he is transmitting a message to others with his single presence. This means that communication goes beyond words, also includes body language and other types of nonverbal communication.

Assertive communication shows the alignment that exists between words and language of the body in the expression of a message promoting empathy, kindness, encounter and respect.

4 LABOR ASERTIVE COMMUNICATION TECHNIQUES

Next, we list four very curious techniques that can help you practice assertiveness at work:

Sandwich technique

This is an expression formula in three parts that begins with A start of positive reinforcement and ends with a message of gratitude. In the central part you verbalize a negative or a request for change.

Imagine that a co -worker with whom you have established a friendship bond has invited you to a plan that you cannot go to. ¿How to express your refusal through this formula? “Thank you very much for inviting me, I still remember how good I had the last time we were. Feeling it a lot, this time I can't stay. However, we could take something another day when leaving work ".

Broken record

This technique consists of Repeat the same message with kindness Before the insistence of another person who seems not to accept that position. Therefore, you must stay firm in expressing your phrase once after another in a clear example that you do not change your position.

Imagine that a co -worker asks you to help you with a task when you are taking care of an issue that you must end soon. Your partner insists because he is locked in his own position. In that case, you can use this technique when responding to your demands in a similar way with a phrase that reflects the same sequence.

For example, “I can't help you now because I have to finish this project. When I finished, we talk more calmly ". If you keep insisting, repeat this same idea.

Talk

A simple assertive exercise is to express a point of view from a personal point of view. Imagine that you are talking to a co -worker about an issue that implies both and you would like. In that case, instead of asking "¿You have understood me?”, It is more assertive to ask"¿I explained myself well?".

Assertive words reinforcement

There are words that by their very nature transmit kindness to the dialogue. Therefore, use them more frequently in the office. These expressions are "Thank you" and "Please".

6 tips to practice assertive communication at work

1. If you have doubts about a specific matter, instead of assuming or accumulating confusion, Ask the interlocutor.
2. In it Dialogue with your co -workers, Use the names of those people more frequently. A name customizes and humanizes conversation because it is a demonstration of interest.
3. In it face -to -face language, Look in the eye because visual contact favors trust.
4. Use the word "we" more frequently because in the business field the team work is very important. Although you observe your reality from your point of view, it is positive that you try to have a context vision.
5. Not only do you train in technical competences because there are transversal competencies of the curriculum that are essential in any market niche. Assertive communication is an example of competition that will always open doors for you. Therefore, he attends training courses on emotional intelligence.
6. A book that may interest you to reflect on this issue is "ASERTIVITY: FOR EXTRAORDINARY PEOPLE"A job by Eva Bach and Anna Forés.

This article is merely informative, in psychology-online we have no power to make a diagnosis or recommend a treatment. We invite you to go to a psychologist to treat your particular case.

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