How to solve a conflict at work

In the professional field there are skills that are not reflected in the curriculum in terms of training. There is a reason why companies increasingly value the Emotional Intelligence of the candidates. Working as a team means establishing bridges with others. Conflicts, which are so often interpreted negatively, are simply situations that require an agreed solution. And for this, it is important that candidates adopt this attitude of conciliation. ¿How to solve a conflict at work? In Psychology-online we advise you with these indications.

6 tips to solve a work conflict with a partner

Work conflicts with colleagues are frequent in the office. ¿How to solve them?

1. Your co -worker It doesn't have to be your friend. Being clear this principle is important to understand the nature of labor relations. That is, if for example, you do not feel a special sympathy for that person, that should not be an obstacle to the important: to meet the professional objectives.
2. Talk to that person. But do it at a time when you can privately comment on that matter you want to resolve. Do not aspire that the other colleagues have to position themselves in favor of one or the other. It is advisable to be prudent and deal with the matter with discretion. Therefore, neither do what happened with other people because this can contaminate the emotional environment.
3. Focus on describing the facts and details observable around that matter. That is, you do not focus the conversation on the personal level of valuations or attitudes. In this way, by paying attention to the outer object of that action, you establish a bridge towards understanding. Therefore, difference between the fact in itself and the person to enhance empathy.
4. Listen carefully to the other person. It is very possible that you are loaded with reasons to think how you think, but if you do not expand your mind to attend to what your partner has to tell you, then, you fail to get out of view of your point of view to find possible agreements. From the point of view of negotiation, it adopts the criterion "I win, you earn". That is, try to collaborate to find a solution that is satisfactory for both.
5. Look for the mediation of the team leader. There are circumstances in which two people do not reach the understanding by their own means. In that case, it is advisable to share the fact with the team responsible so that, from its position, it can do an objective mediation work. Decisions must be made in the context of the team because an unresolved conflict between two colleagues can negatively affect the general level.
6. Practical mentality. Think that, simply, you are happier when you go to work having a cordial relationship with your classmates, than when you do not pass the page of a certain matter. In most cases, labor conflicts between colleagues increase not so much because of the objective nature of the matter, but by the attitude of one or both parties. Therefore, this pending matter solves.

Some people have the thinking of changing jobs when they face different conflicts. However, in that case, the change of position is not a solution but an escape. ¿What happens then? That the person does not acquire the necessary resources to face these situations and will meet similar facts in their new destination again.

In this other article we give you some tips for you to learn to deal with toxic people at work.

How to improve communication to solve work conflicts

Dialogue is the best appeal for understanding To solve a pending issue. ¿How to promote dialogue to face a labor conflict?

• Take care of your expression: The risk of a conflict is that your own speech acquires a negative tone from complaints or reproaches. It is important that you take care of your words to try to describe reality in a constructive way. In this other article we tell you how to be more assertive at work.
• Take care of your tone. Not only is what you express verbally, but also, how you say it. Your tone is very significant, especially, in a moment of professional disagreement. Try that your tone does not project an anger message. Breathe deeply to calm yourself before facing the conversation and tries to plan the talk in relation to what you want to expose.
• Try to know the other person's reasons. True empathy does not reside in treating others as you would like them to treat you, but to have the ability to understand the other as different from you. For this reason, ask open questions, those whose answer propitiates a reflection that goes beyond a mere monosyllable. Through this respect for respectful information, you can know better the point of view of the other person and, also their reasons.
• Think about the framework of "us". If you have a work conflict, this matter can become endless if each one is positioned in the level of individuality. For this reason, use expressions that begin with the word us. It is important to highlight the essence of the team in front of the self.
• Take care of body language. For example, it avoids gesturing in excess because this produces a sense of noise in the expressed message. Similarly, seek visual contact with the interlocutor because this favors a sense of closeness, trust and search for understanding.

¿How to solve a conflict at work? Currently, many training centers teach emotional intelligence courses oriented to the professional field. A workshop on conflict management You can give you the opportunity to acquire new skills and resources from practical training.

This article is merely informative, in psychology-online we have no power to make a diagnosis or recommend a treatment. We invite you to go to a psychologist to treat your particular case.

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